Customer Service Essay - 1845 Words

Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation and select one of the three options. The one you select is the option you would do in each of the given situations. | | *Question 1 You are refilling a section of shelves in the store which you need to have completed before your break. Your†¦show more content†¦A customer asks you to help them to take their shopping to the checkout. Answer A: Tell the customer that you cannot help them because if the spilt yoghurt is not cleaned up it could cause an accident. Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer. Answer C: Tell the customer that you would be happy to help them with their shopping once you have finished cleaning up the spilt yoghurt. | | | *Question 8 You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter. Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer. Answer B: Suggest that the customer goes to Customer Services as you have been asked to refill the Sweets aisle. Answer C: Ask the customer to wait while you go to find a manager to help them. | | | *Question 9 You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers. Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping. Answer B: Suggest that the customers inShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businessesRead MoreCustomer Service2541 Words   |  11 Pagesï » ¿Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respectiveRead MoreCustomer Service Services And The Service Sector2162 Words   |  9 PagesSince+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase staff a nd customer retention and satisfaction. Based on comprehensiveRead MoreCustomer Service And An Organization1445 Words   |  6 Pagescontinuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication andRead MoreCustomer Service Essay641 Words   |  3 Pagesto communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisationsRead MoreThe Etiquette Of Customer Service1601 Words   |  7 PagesThe Etiquette of Customer Service – Instructional Guide Overview Objective Key points How to say â€Å"I’m sorry† without apologizing in customer service? There are justifiable situations that require customer service representatives to say â€Å"I’m sorry† without apologizing. Situations include: a plan benefit that is not covered, denial of a pre-authorization, or an appeal denial. Session#1 I’m Sorry When this occurs, there are phrasesRead MoreCustomer Service Representatives1622 Words   |  7 PagesZappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the â€Å"wow† image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems. Each of these problems is addressed in more detail in the discussion section and the recommendations section at the end of the analysis. Prior to the conclusion and recommendations section, a list of possible strategic alternativesRead MoreCustomer Service At The Restaurant2103 Words   |  9 Pages†¢ Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant †¢ Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. †¢ Modifying the operational procedures as per the requirement of the profitability of theRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects futureRead MoreEssay on Customer Service1144 Words   |  5 PagesSection 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation

Arthur Miller s Death Of A Salesman - 1027 Words

An Analysis of Tragic Heroism of Biff Loman in Death of a Salesman by Arthur Miller This literary study will define the tragic heroism of Biff Loman in Arthur Miller’s play The Death of a Salesman. Biff is initially a victim of Willy’s continual harassment to make more money and find a better career. In this family unit, Biff must endure the unrealistic and fantasy-based elusions of his father in his fanatical pursuit of the American Dream. However, Biff soon learns of Willy’s extra-marital betrayal to his mother, which allows him to experience an epiphany against the self-deception of his father’s abusive fantasy world. Biffs’ tragic role in this family is found in the ability to accept reality and overcome the victim role imposed on him by his father. This tragic aspect of Biffs’ heroism defines a single voice of reason in a self-deceiving family unit, which defines his liberation from his father’s tyrannical behavior. In essence, Biffs’ tragic heroism will be examined by analyzing the journey towards self-r ealization in Arthur Miller’s The Death of a Salesman. The beginning of Miller’s play presents Willy Loman, a failed salesman that is continually putting pressure on his children to get better jobs and make more money. Willy’s pursuit of the American Dream exploits Biff and Happy as a type of retirement plan in this materialistic mindset: â€Å"You’ll retire me for life on seventy goddamn dollars a week?† (Miller 28). In this way, Willy views Biff as being weaker thanShow MoreRelatedArthur Miller s Death Of A Salesman1144 Words   |  5 Pages Arthur Miller: Death of a Salesman Life for many in America are missing the same elements that â€Å"Death of a Salesman† exposed. Those element are love and direction. Many people face these struggles at some point in their life, but don’t know what to do to progress. Arthur Miller devised a style whereby he could show how your past can continuously impact on your future. Each character highlights the powerlessness of a dream to give meaning and control to human life. I disagree with someRead MoreArthur Miller s Death Of A Salesman1061 Words   |  5 PagesIn â€Å"Death of A Salesman,† Arthur Miller takes a view about the usually positive value people put on success. By examining Willy’s downfall, we can see Miller is arguing how the fallacy of success crafts the amiss dreams. Miller displays how the constant mania to maintain the image of success destroys the concept of American Dream for ordinary people like Willy. Miller portrays Willy as a hard-working exhausted man, â€Å"I’m tired to the death† (1557). Willy expends enormous amounts of time and energyRead MoreArthur Miller s Death Of A Salesman1039 Words   |  5 Pages The play Arthur Miller, Death of a Salesman, is about an old salesperson who returns early from a business trip. After crashing multiple times, he realizes he should stop driving. The other book, Oedipus the King narrates the story of Oedipus. He was a man who became the king of Thebes, while unwittingly fulfilling a prophecy that he would murder his father, Laius, and marry his mother, Jocasta. The above characteristics of tragedy are well highlighted. In the play Death of a Salesman, one flowRead MoreArthur Miller s Death Of A Salesman And The Crucible2615 Words   |  11 Pagesand conflicts have been a constant. As individual people and as a world, there have never been perfect times. Arthur Miller’s writing style focuses on how his characters deal with external and internal problems and how their reactions to these problems reflect their characterization. Arthur Miller uses external conflict, internal conflict, and indirect characterization, in Death of a Salesman and The Crucible, to show how ideas of society do not always agree with the ideas and beliefs of others whichRead MoreArthur Miller s Death Of A Salesman1159 Words   |  5 Pagesmarriage, or through one’s own self. Willy Loman, a delusional salesman, in Arthur Miller’s Death of a Salesman; Minnie Wright, an unhappy and lonely housewife, in Susan Glaspell’s Trifles; and Oedipus, a king with excessive pride and determination, in Sophoclesâ €™ Oedipus the King illustrate how people lose their identities over the course of time. Society can cause the loss of a person’s identity, as Arthur Miller’s Death of a Salesman depicts the American dream as society’s view of success. The AmericanRead MoreArthur Miller s Death Of A Salesman1373 Words   |  6 PagesAmerican In Arthur Miller’s Death of a Salesman, the main character is Willy Loman a lifelong traveling salesman. Willy is in his early sixties and there is no doubt he has had a long life with the occupation he chose for himself some years ago. It seems as if Willy is doing well for himself as well as his family from any outsider, however, what happens behind the scenes is a completely different story. Constantly borrowing from a fellow friend Willy finds himself in a black hole of debt. Arthur Miller’sRead MoreArthur Miller s Death Of A Salesman1326 Words   |  6 PagesAs though to recreate the connection in life, literature often shows the relationship between past events and a character’s present actions and values. In Arthur Miller’s Death of a Salesman, Willy is haunted by memories of his older brother, father, and salesman Dave Singleman. Willy’s character and values are constantly influenced by the memory of the three men, compounding upon his deli ria throughout the play. Willy considers these men the epitome of success, thus explaining his dependency onRead MoreArthur Miller s Death Of A Salesman2019 Words   |  9 Pagespersonal growth and forming realistic, healthy relationships. Both Judith Guest and Arthur Miller use their respective literary works ‘Ordinary People’ and ‘Death of a Salesman’ to illustrate that not addressing who we are as individuals and remaining unaware of reality will only lead to unhappiness, dysfunction, and eventual tragedy. The main character and the driving force behind the action of ‘Death of a Salesman’ Willy Loman is both unaware of reality and ignorant to his own need to find himselfRead MoreArthur Miller s Death Of A Salesman910 Words   |  4 PagesGuilty Conscience â€Å"Death of a Salesman† by American playwright Arthur Miller is a drama that resonates with the majority of viewers and readers of the play. Miller eloquently illustrates the drama and complex dynamics of the Loman family. The Loman’s consist of Willy and Linda Loman as well as their two sons Biff and Happy. Specifically, â€Å"Death of a Salesman† focusses on Willy and his oldest son Biff. Willy, now an old man has deteriorated into a miserable and senile man. Willy Loman’s characterRead MoreArthur Miller s Death Of A Salesman Essay1567 Words   |  7 Pagescharacter with a tragic flaw leading to his downfall. In addition, in traditional tragedy, the main character falls from high authority and often it is predetermined by fate, while the audience experiences catharsis (Irving 247). Arthur Miller’s play Death of a Salesman is considered to be a tragedy because this literary work has some of the main characteristics of the tragedy genre. In this play, the main character Willy Loman possesses such traits and behaviors that lead to his downfall, and the

Annoying Shoppers Free Essays

Johnny Bullock English 104 Bowman December 5, 2012 Annoying Shoppers Grocery shopping can be a very interesting experience. It seems like nothing more than a quick and easy chore at first. You go in, throw whatever you want into your cart, pay and then get out. We will write a custom essay sample on Annoying Shoppers or any similar topic only for you Order Now Its almost relaxing, that is if the grocery store is completely empty. Unfortunately, there are always those other shoppers. The ones who think they own the place or something. They’re in just about every grocery store in America. You know who I’m talking about, that one parent- usually a mom- with a kid who just so happens to be screaming bloody murder. Also, everyone knows a bad cart driver when they see one, not to mention the label readers. And finally, probably the worst of them all, the Couponers. If you’re like me and you like to get your grocery shopping done as fast and productive as possible, these four shoppers are your worst enemies. Imagine yourself going to the grocery store. You drive into the parking lot, circle around for a minute or so just to find that perfect spot as close to the front door as possible. You gather the things you need: grocery list, phone, money, credit cards etc, and exit your car. As you walk by the automatic doors to go get a cart, the doors open and that’s when you hear it. That ear piercing, glass breaking, nails-on-a-chalkboard howl that comes from a small child no taller than your knee. As the screaming stops- only for an instant as the heathen catches its breath- and starts back up again, you find yourself blankly staring at the mother of this child as you pass by each other. You can’t help but think, â€Å"can you please take some control of your kid? This is a public place not your home! † but decide its better to just keep walking. Until you realize that you have completely forgotten what you were shopping for thanks to that bellowing kid. Good thing you brought a list right? The doors close behind you and the screaming fades. You have but a moment of peace before you look up and ZOOM!! Some guy decides its a good idea to use his cart as a scooter, almost hitting you as he whizzes over to the produce section. Now, what in the world would make him think that’s a good idea? The grocery store is not a skatepark, and I’m certain that its small enough to easily get from point A, to point B just by walking. Is it possible that he’s just looking for a little more excitement in his life? Maybe, he’s the same as you or me and wants to get his shopping done as fast as he can. Whatever the reason, people like him need to learn some courtesy and realize that there are other people in the world. You are now able to get started and pick up all the things on your list, you decide to turn down the â€Å"organics† aisle figuring it would be a shorter path to the front of the store. Little did you know this would be your worst mistake of the whole trip. Walking down the row of healthy foods are some of the worst grocery shoppers there are, the label-readers. These are the health-nuts who will literally stand in the middle of the aisle and read every nutrition fact, ingredient, percentage and amount of grams per serving there are in a caesar salad. Then, as if it wasn’t already bad enough, they will continue to put that salad down and grab another salad made by a different company in order to compare the labels. Now, this wouldn’t be such a problem if they didn’t decide to park their cart on one side of the aisle and stand on the other side reading the labels, stopping you dead in your tracks. Obviously label-readers must think its their world and the rest of us are just living in it. In which case, they need a wake up call. But regardless of the fact, you don’t want to be rude so you politely say â€Å"excuse me† and proceed to the check out counter. The check out counter, the final stretch of your shopping experience. All there is left to do now is pay for your items and go. It seems like this should be the easiest part right? Wrong. Unfortunately, you have two items too many to use the â€Å"express lane,† and all but one of the â€Å"self checkout† machines are out-of-order. So, after carefully scanning each regular check-out line, you finally spot the one with what seems like the shortest line and casually stroll over there to wait your turn. What you didn’t see, was that the lady you decided to stand behind had the entire store in her cart! Little did you know that she was the worst shopper of them all- the Couponer. This is the bargain-shopper who’s annoying actions are broken down into three steps. First, this shopper will decide to pack her cart so full that the pile of groceries in her cart is taller than she is! Inevitably, creating a longer waiting time for you. Next, she will stand there, stare at the clerk’s computer screen and argue about the 2-for-1 price for every item that doesn’t match up exactly the way she wants. Finally, after all her groceries are scanned, bagged and carted, the couponer will then proceed to dig through her entire purse searching for every coupon she has ever saved over the past year for that one shopping trip. As if she hasn’t already wasted enough of everyone’s time. It is at this point of your experience when you realize that any hope of an efficient and speedy shopping trip was just tossed out the window. With all of the annoying people that decide to go to the grocery store, shopping can easily turn from a quick and easy chore into one of the most tedious experiences of your life. I encourage you, as a shopper, to watch out for people like this the next time you go shopping. Unless you just so happen to be one of these people, in which case I will be watching out for you next time I take a trip to the grocery store. How to cite Annoying Shoppers, Papers